New volume control standards for hearing aid-compatible cell phones are coming

Written by HLAA Public Policy Director Neil Snyder

The FCC just announced a new deadline for Mobile volume control standards for hearing aid compatibility (HAC) will come within two years. This is a long-awaited but important technical standard for mobile phone manufacturers and hearing aid users. the Hearing Loss Association of America (HLAA)– The leading voice for millions with and at risk of hearing loss – has led a group of accessibility organizations to push for new standards. Here’s what this means for consumers.

For people who use hearing aids or cochlear implants, finding a phone that connects easily has historically been a challenge. That’s why the HLAA has fought for decades to ensure that all phones meet basic HAC standards, so they fit all people with hearing loss. Learn more about HLAA payment for HAC here.

Volume control is not just a convenience but a lifeline for millions of Americans with hearing loss. Whether someone uses a hearing aid or just needs a louder, clearer sound, accessible volume control can be an essential component to communicating effectively and independently.

FCC rules require all cordless phones to be HAC, but the current technical standard for volume control has proven difficult to implement, and manufacturers need more time to catch up. Developing new rules has been a sticking point as technology continues to advance. The HLAA stepped in to ensure consumers were protected and the delays did not continue indefinitely.

To prevent any disruption, the FCC extended the temporary volume control standard for an additional two years. This allows mobile phone manufacturers to continue certifying devices using the current method while everyone works to fully implement the new system.

The HLAA played a key role in urging the FCC to extend the temporary standard because people with hearing loss should not lose access to the phones they rely on every day. By granting the extension, regulators recognized the importance of maintaining access to communications as the industry transitions to stronger rules.

The HLAA and other accessibility organizations also urged the FCC to require regular progress reports for the sake of transparency, setting a two-year extension.

The new standard is expected to be in place by 2027, paving the way for stronger and more consistent sound level control requirements. The HLAA will remain present to ensure that the updated rules meet the needs of people with hearing loss. This is a win for accessibility, but continued advocacy is needed to ensure consumers are protected and further delays are avoided.

Cell phones are more than just devices – they are a way we stay in touch with family, communicate with work, and participate in everyday life. HLAA is committed to ensuring that technology keeps people with hearing loss connected, and not left behind.

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